Get in Touch With Us
Got a question about something you've read on portellenbookfestival.co.uk, spotted an error, or want to suggest a brand for us to look at? This page covers the best way to reach us and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable channel for getting hold of the Non Gamstop Casinos team. Send your message to [email protected] and a real person will read it — we don't rely on automated replies to do the work of a proper response.
Try to include a bit of context: whether you're asking about a specific casino, a bonus offer, a payment method, or something else entirely. A clear subject line helps us route your message to the right person and get back to you faster, without you having to chase it up.
What We Can Help With
We hear from a wide range of readers, and most enquiries fall into a handful of categories:
- Questions about a specific site — if you want more detail on how we rated a casino such as Betmica, Kikibet or any of the other brands featured on our trusted non GamStop casinos page, we're happy to explain our reasoning.
- Corrections — bonus terms, welcome offers and licensing details change regularly. If you spot something that looks out of date, flag it and we'll get it checked.
- Suggestions for coverage — if there's a new casino not on GamStop you think we should review, or a payment method you'd like us to cover in more depth, let us know.
- General feedback — on the site's usability, the clarity of our comparisons, or anything else that would make portellenbookfestival.co.uk more useful to you.
- Partnership or editorial enquiries — if you represent an operator or affiliate network and want to discuss working with us, introduce your business and outline what you have in mind.
What We Can't Help With
We're a review and comparison site, not a casino operator, payment processor or regulator. That means we can't action deposits, withdrawals, account verification or bonus disputes on a reader's behalf — those matters sit with the individual casino's own support team. We also don't have access to any player accounts, so we won't be able to look up balances or transaction history.
If you've self-excluded through GamStop and are reconsidering your options, we'd encourage you to think carefully about why that step was taken in the first place. Our content explains how non-GamStop sites operate, but the decision to gamble again is a personal one, and support is available if you want to talk it through before you do — organisations such as GamCare and the National Gambling Helpline can offer free, confidential guidance.
How Quickly We Reply
We aim to respond to every message within a couple of working days. During busier periods — for example, around the launch of a new welcome offer — it can take a little longer, and we appreciate your patience if that happens. Whatever you write in about, you'll get a considered reply rather than a template.
Before You Write In
A few things are worth checking first, since they cover the questions we're asked most often:
- Our trusted non GamStop casinos guide sets out how we assess and rank the casinos featured on this site, including editorial ratings and headline welcome offers.
- Welcome bonuses such as those from Betmica, Kikibet, Betninja and the other operators listed carry wagering requirements, minimum deposits and time limits — these sit on the casino's own site and in its terms, so check them there before you rely on our summary alone.
- Age verification applies across the board: every offer and every casino we cover is restricted to players aged 18 and over.
Our Commitment to Getting It Right
We keep our content accurate and current, and reader input is a genuine part of that process. If something published on portellenbookfestival.co.uk has misled you, or you think a review needs revisiting, we want to hear it directly rather than through a review site or forum. Thank you for reading, and we look forward to your message.